Job Description:

Customer Service Advisor – Milton Keynes

Location: Bletchley, Milton Keynes

Salary: £12.71 per hou

 Hours: Monday–Friday 8:00-17:00 or 9:00-18:00 every other Saturday from 8:00-13:00

We’re Hiring – Customer Service Advisor 

Are you an experienced customer service professional who enjoys helping customers, solving problems and working in a fast-paced environment?

We are currently recruiting for a Customer Service Advisor to join a friendly, customer-focused team based in Bletchley, Milton Keynes.

About the Role

As a Customer Service Advisor, you will be responsible for providing excellent customer support and ensuring enquiries and issues are dealt with quickly and professionally.

Your duties will include:

• Responding to customer enquiries via phone, email and ticketing systems
• Handling and resolving customer issues and complaints
• Managing customer orders, queries, returns and repairs
• Assisting with parcel tracking and delivery enquiries
• Providing a high standard of customer service at all times
• Working with internal teams to resolve customer issues
• Supporting customer feedback and helping improve products and services
• Assisting with Amazon Seller platforms and customer tickets
• Creating and maintaining customer support information where required

What We’re Looking For

The successful candidate will have:

• Previous customer service experience
• Experience using Amazon Seller platforms
• Experience handling and resolving customer tickets and enquiries
• Excellent written and verbal communication skills
• Strong problem-solving and organisational skills
• A positive, professional and customer-focused attitude
• Good attention to detail and the ability to multitask
• The confidence to handle customer complaints calmly and professionally
• Knowledge of power tools would be a great advantage 

Working Hours

Monday–Friday:
• 8:00am–5:00pm or 9:00am–6:00pm

Every other Saturday:
• 8:00am–1:00pm

What’s on Offer?

• £12.71 per hour
• Opportunity to join a growing and customer-focused team
• Full-time hours with a consistent schedule

Interested?

If you have the customer service experience we're looking for and are ready for your next opportunity, we'd love to hear from you!