Job Description:

Customer Service Advisor

Bedford Area. MK43

£14.00 per hour

Temp to Perm after 12 weeks 

The Role:

As a Customer Service Advisor, you will play a vital role in delivering excellent service to customers across multiple channels including phone, email, live chat, and social media.

Key Responsibilities:

• Deliver first-class service and support to customers, ensuring all interactions are handled professionally and effectively.
• Manage inbound calls, emails, live chats, and social media queries.
• Provide accurate information and solutions, reassuring customers and resolving issues quickly.
• Work collaboratively with the wider team to maintain excellent service standards.

What We’re Looking For:

• Excellent communication skills – both written and verbal.
• A proactive and customer-first attitude, with the ability to remain calm under pressure.
• Previous customer service experience (not essential, but desirable).
• Comfortable working in a fast-paced, target-driven environment.
• Strong problem-solving skills and ability to adapt to customer needs.

Hours of Work:

• Monday to Friday: 9am – 8pm
• Saturday & Sunday: 9am – 6pm
• Rotational shifts including some late shifts: 11am – 8pm

Benefits:

• Full training provided.
• Career progression and development opportunities.
• Supportive team environment.