Job Description:

About the Company

At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

About the Role

The purpose of the role is to bring proven experience as a Business Analyst working on SaaS products within agile delivery environments. You will play a key role within the IMSERV Astral Product Team and will be responsible for validating and translating market opportunities into clear, actionable requirements that the Astral development teams can deliver with confidence, while supporting the wider product strategy. You will also support commercial bids and propositions to help roll out IMSERV Astral to new and existing clients, while working closely with IMSERV’s operations, IT, commercial and customer-facing teams to assess dependencies and understand the potential impact of new requirements across the business.

This is not a traditional requirements-gathering role. We are looking for a Business Analyst with a strong product mindset who can engage directly with customers and stakeholders, understand the underlying business need behind requests and ensure proposed solutions align with the strategic direction of the platform.

Responsibilities 

• Work with the Product Director and Technical Architect to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed.
• Act as the voice of the product, balancing customer requirements with the broader product strategy and platform roadmap.
• Facilitate constructive conversations that build stakeholder understanding and buy-in when requirements do not align with strategic product objectives.
• Engage directly with customers and stakeholders to understand the underlying business problem, challenging proposed solutions where appropriate to ensure alignment with product direction.
• Turning agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with precision on entitlement and data rules.
• Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release.
• Document how key business and customer processes work today, design future states with stakeholders and quantify the difference.
• Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome.
• Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back.
• Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed.

What you'll need

Knowledge & Qualifications 

• Proven experience as a Business Analyst working on SaaS products, digital platforms or software solutions within agile delivery environments is essential.
• Experience supporting the delivery and evolution of multi-tenant SaaS products used by multiple customers.
• Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly.
• Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing.
• Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric are desirable.
• BCS or similar Business Analysis qualification desirable.

Skills 

• Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks.
• Requirements writing that engineers use - user stories, acceptance criteria and process notation such as BPMN.
• Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic.
• The judgement to serve several different needs at once: managing time, saying no well and escalating early.

Benefits

• 28 days' holiday plus Bank Holidays
• Buy & sell annual leave scheme
• Up to a 10% bonus
• Enhanced salary sacrifice pension
• Life assurance (up to 6x salary*)
• Simply Health plan (with upgrade options)
• Car salary sacrifice scheme*

(*Length of service and T&Cs apply)

Equal Opportunity Statement

At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.

If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.

(Please note that we reserve the right to close this position before the expiry date.)