Job Description:

Service Administrator

Location: Buckingham, MK18 1WA
Salary: £26,000 + benefits
Contract: Full-time, permanent
Hours: Monday–Thursday, 8:30am–5:00pm; Friday, 8:30am–4:30pm

Service Administrator – Benefits

• Competitive salary package tailored to your experience and age
  
  
• Private healthcare for you and your family following successful completion of a 6-month probationary period
  
  
• Comprehensive training and ongoing career development opportunities
  
  
• Join a friendly, supportive and close-knit service team
  
  

About the Role

An exciting opportunity has arisen for a proactive and organised Service Administrator to join a busy and close-knit service team based in Buckingham.

The role will initially focus on planning and scheduling pre-planned maintenance, working proactively with customers to arrange service visits up to six months in advance.

As you become established in the role, your responsibilities will develop to include managing incoming breakdown calls and emails, logging service requirements and coordinating engineer appointments around a busy and continually changing diary.

This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and takes pride in keeping things organised and running smoothly.

Key Responsibilities

• Plan and schedule pre-planned maintenance approximately six months in advance
  
  
• Communicate with customers to arrange and confirm service visits
  
  
• Progressively take responsibility for coordinating and scheduling Service Engineers to customer sites across the UK
  
  
• Receive, record and manage customer breakdown calls and service requests
  
  
• Monitor and manage engineers' diaries, adapting schedules as required
  
  
• Generate quotations and invoices using internal systems
  
  
• Respond to customer queries professionally and efficiently
  
  
• Maintain accurate and up-to-date service records
  
  
• Work closely with the wider service team to ensure customers receive a high level of service
  
  

About You

This role would suit someone with a strong administration background who enjoys working methodically, managing competing priorities and communicating confidently with customers and colleagues.

The successful candidate will ideally have:

• Previous experience in administration or a similar office-based role
  
  
• Experience of scheduling or planning is desirable
  
  
• Good working knowledge of Microsoft Office applications
  
  
• Excellent telephone communication skills
  
  
• Strong customer service and relationship-management skills
  
  
• Excellent attention to detail and organisational ability
  
  
• Good numerical and analytical skills
  
  
• The ability to remain calm and organised when managing a busy workload
  
  
• A positive, enthusiastic and approachable attitude
  
  
• Strong written and spoken English
  
  

Why Join?

This is a fantastic opportunity to join an established business within a specialist industry, with full training and support provided. The successful candidate will have the opportunity to develop their skills and take on increasing responsibility as they become established within the service team.

If you are organised, customer-focused and enjoy being at the heart of a busy operation, we would love to hear from you.