Job Description:

Are you highly organised, great with detail and someone who genuinely enjoys delivering excellent customer service?

We are recruiting an Order Administration Coordinator to join the Internal Sales team of a well-established global engineering and technology business based in Milton Keynes.

This is a busy and varied role where you’ll take responsibility for coordinating the order entry process, ensuring customer orders are processed accurately and on time, while keeping customers and internal teams updated along the way.

The Role

Working closely with Sales, Supply Chain and Operations, you’ll be responsible for:

• Managing and monitoring the Order Entry mailbox, ensuring orders and enquiries are dealt with promptly
• Coordinating and allocating workload to an overseas Order Entry team
• Ensuring customer orders are processed accurately and within agreed timescales
• Proactively identifying potential supply or fulfilment issues and communicating these to customers and relevant departments
• Liaising with customers and internal teams to resolve delivery date queries
• Providing administrative support to the Inside Sales team
• Setting up new user accounts and arranging express orders directly with suppliers
• Maintaining accurate records and ensuring internal processes and procedures are followed
• Attending and contributing to team and cross-functional meetings
• Supporting continuous improvement initiatives to improve order processing efficiency and customer satisfaction

What we’re looking for

You’ll ideally have previous experience within order administration, sales support, customer service or a similar administrative role, along with:

• Excellent attention to detail and a high level of accuracy
• Strong organisational and time management skills
• A clear, confident and professional communication style
• Good Microsoft Office skills
• A proactive approach to problem-solving
• The ability to work independently while being part of a busy team
• A genuine passion for delivering excellent customer service

What’s on offer

You’ll be joining a successful international organisation with a collaborative and supportive culture, where people are encouraged to develop and build their careers.

Benefits include a company bonus scheme, 25 days’ holiday plus Bank Holidays, pension, private medical cover following successful completion of probation, subsidised onsite lunches, employee rewards and retail discounts, plus ongoing training and development.

If you’re an organised, customer-focused administrator looking for your next opportunity within a successful global business, apply now.

Please note: Due to the high volume of applications, if you have not heard from us within 5 working days, unfortunately your application has not been successful on this occasion.