Job Description:

Lead Generation Retail Specialist (12-Month Temporary Contract)

Location: Hybrid – 3 days in the office, 2 days working from home
Salary: £14.77 per hour
Hours: Full-time, Monday to Friday on a rotating shift pattern:

• 9:00am – 5:30pm
• 11:00am – 7:30pm

Contract: 12-Month Temporary Assignment

About the Role

We're looking for enthusiastic and customer-focused individuals to join a busy friendly team as a Lead Generation Retail Specialist on a 12-month temporary contract. This is an exciting opportunity to work with the prestigious Mercedes-Benz Financial Services brand, engaging with current and prospective customers across multiple digital and telephone channels.

You'll play a key role in delivering a consultative sales experience, identifying customer needs and helping connect them with the right Mercedes-Benz products, services and retailer network while ensuring full compliance with FCA and GDPR regulations.

No previous automotive experience? No problem – full training will be provided.

What You'll Be Doing

• Contact current and prospective customers through outbound telephone campaigns and LiveChat.
• Build rapport with customers to understand their needs and identify suitable vehicles, products and offers.
• Convert customer interactions into qualified sales leads for the Mercedes-Benz retailer network.
• Deliver exceptional customer service across every interaction.
• Ensure all conversations comply with FCA regulations and company standards.
• Maintain accurate customer records and process data in line with GDPR requirements.
• Work closely with retailer and dealer networks to support lead generation and sales opportunities.
• Continuously develop your knowledge of Mercedes-Benz products and services.

What We're Looking For

We're keen to hear from people who have:

• Excellent communication and relationship-building skills.
• A customer-first approach with the confidence to influence and engage customers.
• Strong attention to detail and a high level of accuracy.
• The motivation to achieve sales and performance targets.
• A professional and ethical approach to working within regulatory guidelines.
• Previous experience in a regulated sales or customer service environment (desirable).
• Knowledge of the automotive industry (desirable but not essential).

What We Offer

• £14.77 per hour.
• Hybrid working – 3 days in the office and 2 days from home.
• Monday to Friday working – no weekend shifts.
• Comprehensive training and ongoing support.
• The opportunity to work with one of the world's leading automotive brands.
• A collaborative and supportive team environment.

If you're passionate about delivering exceptional customer experiences, enjoy working towards targets and want to develop your career with a premium automotive brand, we'd love to hear from you. Apply today!